Thursday, January 20, 2005

I Hate It When You Call....Which Isn't At All....

so some days I wonder why the fuck I get out of bed in the mornings...

I get up at 5:30 this morning... still feeling like crap wanting to stay home... but can't...last part of training is today... (or so I thought...) have a shower... get out to the bus stop in time to catch the bus... do the Timmy's thing get upstairs yay...at work...

Trainer comes in to tell us we're going to be doing the last part of our training today.. yay!!

we'll be doing two roleplay sessions on the phone as tests...ok two I can handle one with each trainer...one for each of the two major problems we get dealt on the phones... still understandable...
trainer leaves to start setting things up...

the time starts tickin on the clock....

trainer comes back....a bit later...we were supposed to be "practicing" and going thru our guides and shit... ya know that's not happening...

"ok so you'll be doing three calls each one with each of the trainers and one with a guy from call auditing...and then after you are done and passed you will be expected to go on the phones right away..."

WHAT??? (that never happens)

Trainer leaves for a bit... the group starts to get a lil angry and confused...

a couple breaks later and more ticks on the clock...

Trainer comes back....

"ok so you'll be doing four calls each one with each of the trainers, and two with guys from auditing...you have to go on the phones...and you have to come int to work tomorrow..."

the mob starts firing questions away and gets angrier.....

trainer leaves the room to "set things up"

the Major stands up infront of everyone and says that he and the Slacker (new character explain in a moment) know just as much as the Trainer knows and to stay calm their going to get an Exec down to explain whats going on....

Mob quiets down a bit....

(The Slacker is another supervisor that will be getting on the phones the same time we do, disappears everytime we go out onto the flor to listen to calls and always tells everyone to direct their questions via email to The Major...hence the name)

clocks still ticking....

in comes The Major, The Trainer and The Exec.... *start menacing music here*

The Exec states... four calls each... not forced onto the phones right afterwards... only coming in tomorrow if calls aren't done today... regular shifts start on Monday....

Trainer sighs a breath of relief... goes out after Exec is done... Major disappears...

11:30am Trainer takes the first person out to get started...
11:45am we start a potluck lunch....

Trainer leaves the decision of when breaks are to the Major...

Major disappears at noon not to be seen again until 4pm....
Slacker gets stressed... gives up... says just don't go wandering the building, and keep the noise level down...

spent the afternoon going out for smokes, visiting Raistlan and the TW gang, listening to music and talking about sex...

oh yeah as of 4pm only 4 people had finished ALL 4 test calls....

Did I mention I was getting paid 10 bucks an hour to do this? ;)
Yep $80 today for all that....whew...what a hard day I think I stressed my brain out big time today...
B-I-G T-I-M-E!!!!

Thanks That Was Fun....

No comments: